FAQs

Follow the steps provided during account creation to add the tracking code. For instructions, go to Plerdy > Settings > List of Websites. There are three types of tracking codes:
Main Tracking Code: Collects all user behavior data, SEO, triggers popups, etc.
A/B Testing Code: Add this along with the main code if you plan to conduct A/B testing.
E-commerce Tracking: For e-commerce sites, add this code to the "Thank You" page. Examples can be found at Plerdy E-commerce Tracking.

The simplest way to test if the Plerdy tracking code functions correctly is by opening your website in Chrome Incognito mode and clicking on some text. These clicks should automatically be recorded and displayed in the Plerdy dashboard under Heatmaps > Clicks. Make sure to select the current date in the calendar. If you do not see any recorded clicks, investigate potential reasons for this issue by referring to Why Plerdy Script Doesn't Work. This process ensures an effective way to confirm the tracking code's proper implementation and operation.

Clicks start recording immediately until the daily limit is reached. Other tools require additional setup, following the checklist in your Plerdy account.

Open guest access to each site separately. Your guest must first create a Plerdy account at https://a.plerdy.com/auth/register . Then, add the guest's email in Settings > List of websites and grant access in the popup.

If you have subdomains (e.g., de.site.com) and a main domain (e.g., www.site.com), all data will be in one account. This is especially useful for analyzing a single user session. Add the Plerdy tracking code to your subdomain, the same one used on the main site.

Yes. Add the same tracking code used on the main site to other domains. Then, add these sites in Plerdy > Settings > Cross-domain tracking. All domains will appear in the reports of the main account.

If you have multiple sites and some are no longer needed, you can delete them from the table in Settings > List of website. If there's only one site in the table, you cannot delete it but can replace it with another domain.

You can replace a site and delete the old domain's data by following Settings > List of website.

You can change the time zone for each site separately in the table by following Settings > List of website.

No, your site has no load during SEO audit data collection. It's a 0% load process because it doesn't launch a bot on your site but scans when a user first clicks on the site.

Data is collected daily, provided there's at least one click on the page.

Only URLs selected in Heatmaps > Set up are added in the event report. Choose the necessary ones, which will automatically appear in the event report.

Follow Video > Set up and add the necessary pages or enable video session recording for all site pages. Choose additional rules regarding events or countries. The more specific the rules, the fewer videos will be recorded. Therefore, more relaxed rules should be recommended.

The simplest way is to add a rule for automatic deletion of video sessions under Video > Set up. You can also manually delete unneeded video sessions in Video > Reports.

If the HTML element is an iframe, canvas, or similar, clicks and other events are not recorded, as these elements block content access.

It's a session identifier for users. You can replace it with any identifier needed for analysis, like an ID from your CRM. For more information, visit Plerdy Custom User ID.

These data are automatically blocked and not recorded or displayed in the video. If you need to see what users enter, follow the instructions at Plerdy Input Field Recording.

Check if the tracking code is added to the site. The video session will not be recorded if a user has activated something like Plerdy Do Not Track. A browser plugin can also trigger this.

Plerdy reproduces all the user's steps on the site, showing all URLs. This is helpful when analyzing many sessions to find and review the required page quickly. For SPA sites, it will appear as one URL without page switching. Enable this in Settings > URL&SPA.

Creating your first conversion funnel in Plerdy involves identifying the initial page as your target or entry page and then mapping out the steps a potential customer would follow. For instance, you might start with https://supershop.com/category as the exact URL, followed by pages containing /products/, /cart/, /checkout/, and /thanks/. Ensuring that no step is repeated in another part of the funnel is crucial. To verify that each step is correctly recorded, go through the entire funnel in Chrome Incognito mode. This method allows you to check the funnel's effectiveness and ensure all necessary tracking is in place.

Ensure that the tracking code is added on all pages at each step of the funnel. Also, verify if the URLs in each step have been correctly added.

After adding the tracking code, the most popular pages will automatically appear in Heatmaps > Set up. Clicks are continuously recorded based on your selected package. Just activate the creation of the desired heatmap report. Find the report in Heatmaps > Clicks, select the period, and open the report in the lower table.

Check the selected period; perhaps more clicks occur on mobile. Open the Plerdy mobile device panel and follow the instructions. Sometimes, it might be too soon to see significant data.

If your site has many dynamic elements like popups, sliders, menus, etc., that's where users click more. Open the required element and activate the switch on the Plerdy panel menu.

Add something to your cart, then open the report by going to Plerdy > Heatmaps > Clicks and open the cart report in the lower table. Clicks on the cart page will appear.

If the HTML element is an iframe, canvas, or similar, clicks are not recorded as these elements block content access.

If there's no Plerdy menu panel after clicking in the table at Plerdy > Heatmaps > Clicks, check for these issues: The tracking code might be missing, or the referrer is blocked. Check your browser's inspector > Console and enter document.referrer. Consult your website developer if needed.

If you've seen the popup once and closed it, it won't show again. Test the popup form in Chrome Incognito. Also, check the conditions set for the popup to appear; it might require specific actions to trigger.

Open the relevant URL of your site in Chrome Incognito and perform the rules you've set. If the popup form doesn't appear, check if the tracking code is added to the site.

The data from GA4 and Plerdy are different. GA4 shows only numbers related to purchases, whereas Plerdy reveals which website elements users clicked on before making a purchase. This allows for a precise analysis of which site elements influence sales.

The Plerdy platform may not record a purchase for the following reasons:
1) the page was not fully loaded. In this case, the Plerdy tracking code will not record the purchase;
2) there was an Internet failure; the connection was lost;
3) slow internet connection;
4) there was a JS failure in the browser;
5) something is blocking the Plerdy JS script.